The availability of the customer and tech support that a cloud hosting company offers can tell you a lot about the services that they offer too. When you can use just e-mails and tickets, you have almost certainly discovered a reseller and not the web hosting provider. When this is the case, you'll probably have to wait for a few days to get a problem resolved as the reseller may not be checking their communication regularly or they may need to get hold of the true web hosting company for additional assistance. If the supplier provides you with various means of communication with short response time that are available anytime, they're almost certainly the top provider, not just a reseller. Which means that you will receive well-timed assistance and quality support since they'll have instant access to the servers where your account will be created. Whatever the problem - sales or technical, it is generally better to contact your hosting company directly using your favourite method of communication.
24/7 Customer Support in Cloud Hosting
We acknowledge the importance of getting assistance in a timely manner, so our cloud hosting services feature 24/7 tech support plus various means of communication. If you do not have an account yet, you can phone us or take advantage of our live chat and chat with a live agent, so as to find out about our services or check if our servers meet the system requirements for your sites. Thus, you'll never end up getting a service that you can't use. If you already have an account with us, you can open a support ticket from the Hepsia hosting Control Panel when the issue is strictly technical or it needs additional investigation. In contrast to the vast majority of providers out there today, we respond to all of the tickets within 1 hour, so you will not need to wait for a whole day. Our support services can be accessed round-the-clock, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how crucial it is to receive prompt support, especially when your site is not running as it should be for some reason. All of our semi-dedicated hosting come with 24/7 customer and tech support, thus in case anything comes up, you are able to use plenty of ways to contact us - telephone line with multiple local numbers around the world, live chat, emails and support tickets. The first two methods are for billing, pre-sales and general issues, so if you do not have an account yet, for instance, you can receive additional details regarding our services, or we will help you with simpler tech issues. The second two methods are for solely technical matters or everything that is more time-consuming due to the fact that it is more convenient to track the communication between you and our tech support team. The warranted maximum reply time for them is merely an hour, the regular one - 15-20 min, so you will not need to wait for a whole day to get assistance like you may have to do when using the services of other providers.
24/7 Customer Support in VPS Hosting
If you purchase a virtual private server through our company, you will be able to use several different means of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general matters, we now have a couple of local telephone numbers in the United States of America, the UK and Australia as well as a live chat service. When you are an active customer and you need help with a technical issue that requires additional time to investigate or resolve, you are able to open a ticket through your billing account or you'll be able to send an e-mail and we will take care of the problem and send you a response within 1 hour. The reply time is guaranteed 24/7, which includes holidays and weekends, but for the majority of problems it takes less than 30 minutes to receive assistance. Our support service covers the VPS and all the pre-installed software it includes, so if you'd like to have help with third-party software, you can check the optional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Web Hosting
With a 1 hour max response time warranty, you will take advantage of lightning-fast support when you order a dedicated server from our company. Our customer and technical support crews are online 24/7/365, which means that if you open a support ticket from your billing account or you send an email related to any kind of problem with the server or the pre-installed software on it whatever the time of the day, you will receive an answer within the hour, even during holidays. Our ticketing system is the more suitable option in case the matter involved requires longer time to be resolved or in case it should be forwarded to our admins, as it is a lot easier to keep track of the communication sent on both sides. For common, billing and sales issues/inquiries, you will be able to give us a call or talk to a live agent through our chat service. In case you add the Managed Services upgrade to your server plan, our admins can also assist you with third-party software set up as well as troubleshooting and similarly to the regular support, this service is available 24/7 too.