A ticketing system is the most common means of correspondence that web hosting companies offer to their clients. It’s typically part of the billing account and is the most efficient way to tackle an issue that requires a certain period of time to examine or that has to be escalated to an admin. Thus, all replies given by either side will be kept in the same location in case someone else wants to work on the problem in question and the information already exchanged in the ticket will be available to all parties. The negative side of using a ticketing system with most hosting platforms is that it is not integrated into the hosting Control Panel, which suggests that you’ll have to sign in and out of no less than two accounts in order to accomplish a given task or to reach the company’s customer care team. In case you desire to administer a number of domain names and each one of them is hosted in its very own account, you’ll have to use even more accounts at the same time. Plus, it can take a significant amount of time for the hosting provider to respond to your ticket.
Integrated Ticketing System in Cloud Hosting
Our cloud hosting feature an integrated ticketing system, which is an indivisible part of our custom-created Hepsia hosting Control Panel. As opposed to other comparable tools, Hepsia permits you to manage everything associated with the web hosting service itself in the very same location – payments, web files, emails, support tickets, etc., avoiding the need to go through different admin interfaces. If you have any pre-sales or technical questions or any difficulties, you can post a ticket with several clicks of the mouse without leaving your Control Panel. In the meantime, you can select a category and our system will offer you a variety of informative articles, which will provide you with more information and which may help you solve any specific issue before you actually post a ticket. We guarantee a support ticket response time of maximum sixty minutes, even if it is a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Hosting
We think that it is more efficient to manage everything in a single place, which is why we have implemented a support ticket system into the in-house developed Hepsia hosting Control Panel, which is offered with every semi-dedicated server account. This will enable you to handle the correspondence with our help desk team along with your sites, which implies that you won’t have to memorize one more login name for a separate admin interface. You will be able to post a new ticket or to track the status of an old one with no more than several mouse clicks whilst you are browsing the files within your account. Plus, you can look through older tickets using an intelligent search functionality or read applicable FAQ articles with solutions to commonly met difficulties. The inbuilt trouble ticket system is monitored 24-7-365 with the maximum response time being just one hour, so there will always be someone to help you out.