A live chat is one of the many ways of communication provided by some web hosting companies as a part of their support services. Depending on the provider, the chat is used for billing, pre-sales and/or tech support. This way of contact is quicker as compared to a support ticket and it will make it much more unlikely to misunderstand or misspell anything in comparison to a call with a representative. What's more, when the problem that you have requires some time to be reviewed and resolved, you can do something else in the meantime rather than just waiting, like you would have to do if you call. You can also take advantage of a live chat assistance service absolutely free provided that you have Internet accessibility even when your web hosting supplier is situated in a different country and they do not have a local phone number you can call.
Live Chat Support in Cloud Hosting
We provide a live chat assistance service for all cloud hosting that we offer and we're able to help you with almost everything live. If you do not have an account with our company yet, we will provide you with more info about the plans in order to help you to select the most suitable plan. In case you are a current customer, we are able to help you with any billing or general matter in addition to with lots of common tech troubles, such as an e-mail address installation in a desktop e-mail client. When you can't call us for whatever reason or you're in some country where we don't have a local phone number, the live chat will be the best option to contact us. Certainly, some situations need extra time to examine and test, therefore you'll have to open a support ticket to our technicians, however, we can save your time and help you with numerous troubles on the chat.
Live Chat Support in Semi-dedicated Hosting
We have live chat support that is designed for all our future and present customers. In case you are looking for a new web hosting account, you can chat in real time to one of our agents and obtain more information about our semi-dedicated hosting in order to select the right package for your web sites. If you already own an account with us, we can assist you in a timely manner with billing, general and first-level techissues. Even though in certain cases you will need to open a ticket since there are problems that can't be resolved through a live chat, we'll be able to help you with various basic jobs, like installing an email account in an e-mail client or redirecting one domain to another. This way, you will take advantage of prompt assistance and you'll save many hours.