Should you ever face a problem with your website and be incapable of coping with it on your own, ask the web hosting provider’s customer care team to help you get the website back online. A timely solution would be the most optimal scenario, but many companies answer within 24 hours or even more, particularly if you’re dealing with a hosting reseller. Even if your problem can be fixed easily, your website may not function properly or may not be available at all for a prolonged stretch of time, so you may lose prospective customers since it is highly unlikely that anyone would go back to a site that is out of order. Speaking of which, you ought to make sure not only that you can get in touch with your web hosting company, but also that they can answer and assist you in a timely manner. If a script update doesn’t proceed smoothly or if you erase something unintendedly, for instance, the website must be restored speedily so as to prevent long unavailability.
One-Hour Response Guarantee in Cloud Hosting
Our cloud hosting feature a 1-hour response guarantee, so irrespective of what inquiry or difficulty you might have, we’ll always be there to help you out. In fact, it rarely takes more than half an hour to get an issue sorted out or a question answered, and this is valid for both technical and pre-sales matters. Our customer care staff members will be at your service 24/7, even on weekends and public holidays, which means that you’ll obtain swift help anytime you need it. We understand how costly time can be, so by the time we answer your email or support ticket, we’ll have enquired into the matter and, if we haven’t resolved it, we’ll give you more details about what you have to do on your end – if the case requires it. With our support service, you can rest assured that there will be somebody to help you out right away, irrespective of what time it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our customer care staff reps are available all the time and they’ll answer any support ticket that you open through our hosting Control Panel within maximum one hour. The response time is guaranteed irrespective of whether you’ve got a general inquiry with regard to your semi-dedicated server or you stumble upon some obstacle and for most issues you will not have to wait even that long. No matter what the essence of the issue is or what time of day or night it is, we will be there to lend you a helping hand, as we are available 365 days a year to deal with any technical, general or billing issue. If you get in touch with us about anything that is within our capabilities, we will sort it out before we respond, so you won’t have to wait around for hours or days while the problem perseveres. In case there is something that you need to do on your end, we will give you the needed information – what possible solutions to try, what steps to take, etc.