Although this isn't the mainfactor for you to distinguish a dependable cloud hosting company from a bad one and a reseller from an actual provider, having the option to call and communicate with a live person is an indicator that you are not dealing with a one-person firm and that you can reach somebody when you need support. The phone support for web hosting services may range from standard to dedicated, which means that the problems which can be resolved through a phone call vary based on the particular service provider. In most cases, these issues are more basic and feature billing or first level technical issues as more complex problems generally require a support ticket where both you and the sysadmins can track what's going on with a particular issue. Still, having the option to call your supplier can save you a lot of time and efforts for the multitude of tiny problems which will eventually show up at the time you manage your web hosting account.
Phone Support in Cloud Hosting
We believe that being able to communicate with a live consultant is rather important, so we have 3 support lines globally (USA, UK and Australia) and you are able to contact us over the phone for fourteen hours every day. In case you consider buying one of our cloud hosting, for instance, you have the option to phone us and find more about our services before you order in order to ensure that we cover all system requirements for your websites. After your order, you'll be able to contact us about any sales or billing troubles you may have, or get any type of general or basic tech info you need. We've aimed to find the perfect balance between phone and ticket support, so for solely technical matters you'll have to use the ticketing system, that will help you keep track of the communication together with any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Hosting
When you want additional info for the semi-dedicated hosting that we offer, you're able to call some of the three support phone lines that we have across the globe - in the U.S.A., the UK and Australia. Thus, you have the option to check in advance whether our solutions will be suitable for your websites. If you're already our client and you have a semi-dedicated account, you'll be able to reach us over the phone for fourteen hours every day about any type of billing or general issues. For strictly technical problems you will need to take advantage of our ticketing system in order to contact our tech support because someissues just need more time to be taken care of, still we can help you on the phone with quite a lot of minor technical issues as well, saving you efforts and time.