Customer Support Channels

  • 1 hour ticket response time
  • A One–Hour Ticket Response Time Guarantee

  • All your assistance requests will be attended to within maximum sixty minutes after the trouble ticket or e–mail was received. If your case requires further assistance from a server administrator, we will direct the support ticket or the e–mail to the person in charge and we will leave a comment to inform you that more time will be needed for discovering the best solution. Furthermore if you take advantage of the Admin Services package, any of the server administration tasks included there will be performed whenever you specify.

  • Top quality support service
  • A First–Class Client Support Service

  • We’ll be online for you 24/7 to answer any questions that you may have about our Site Control Panel and any of the apps that we have pre–installed on your behalf on the dedicated server. If you also require support tackling server administration tasks, you can take a look at our Admin Services package, which includes data backup disk space, Operating System updates on a weekly basis, server monitoring and restarting procedures, as well as problem troubleshooting and installation services.

  • Intuitive help center
  • An Easy–to–Navigate Help Area

  • Each Linux dedicated servers hosting package is equipped with our free–of–cost Site Control Panel, which features an in–depth knowledgebase plus a collection of how–to video tutorials. Whenever you need help while working with the Site Control Panel, just push the Videos or Help buttons situated in the upper right corner.